For the second time in 8 months, some Surrey cab company has charged my credit card $50 for a taxi ride i never took (i’d remember a drunken night in Surrey for sure – heh).
Last time was a serious hassle to resolve the issue (and was right around the festive period when cash and time is tight) and included my (yet to be named) North Shore based Credit Union asking me to pay $60 to notarize a declarative affidavit to initiate a $40 chargeback. While i understand there are regulations and policies, this is their problem, not mine and frankly, $50 is significant money to me.
I am hoping this can be resolved more easily as i cannot afford to miss work to come by a branch during their luxurious hours since i am at my toil from 9AM-6PM. Lat time took 4 branch visits and a bit of hollering and griping to fix it.
What i cannot understand though is how come the taxi company isn’t harshed out bigtime by the CC processor for not checking/authorizing or whatever and why the CU puts the burden of proof on lil ole me.
We’ll see how the CU handle the problem this time and i noticed they added an RSS feed (nothing interesting , just rates and promotions) and see if they need a proper thwacking in this public forum. I do biz with a CU instead of bank thinking i’d be treated with respect and decency which has not been the case – only once i get onto the third person who “bends the rules” for me to i get sh!t resolved. Unacceptable and i am just about ready to jump to some other organization who maybe spends more effort on customer service than pretty, shiny, feel-goody advertising.