The High-Risk Jobs Behind Your Digital Conveniences: The Next Web By Mike Vardy, Oct. 14, 2012
One software-as-a-service that does its best to prevent workers from getting adversely affected by monitoring the goings-on revolving the company is HootSuite.
Dave Olson, HootSuite’s Vice President of Community explains that “the workload is distributed and everyone supports one another – practically and emotionally”. But there are times when the users get under the skin of those trying to bring the best service possible to them. That’s when Olson steps in.
“As a long-time practitioner, I provide mentoring to ensure workers don’t take snotty replies personally and don’t reply in haste or anger,” Olson says. “When in doubt: breathe, remember these tools didn’t exist 5 years ago, and go get a coffee and relax before replying.”